DGCA has issued new SOP for aviation companiesImage Credit source: Unsplash
The Directorate General of Civil Aviation (DGCA) has issued a Standard Operating Procedure (SOP) regarding the delay in flights due to fog at Delhi Airport. DGCA has said that real time information regarding flight delays should be given to the passengers waiting at the airport by the aviation companies so that people do not have to face problems.
Along with this, DGCA has asked all the airlines to sensitize the staff at the airports and inform the passengers about the flight delay. Along with this, instructions have also been given to provide updated information related to flights on the websites of companies. DGCA said that advance information should also be given to passengers through SMS, WhatsApp and email.
Important points of SOP issued by DGCA-
- Airlines should provide real time information regarding the delay of their flights.
- Updated information related to flight delays should be given on the official website of the airlines.
- Updated information related to flights should be provided in the displays installed in the waiting hall at the airport.
- DGCA has asked all airlines to sensitize airport staff and inform passengers about flight delays.
SOP issued after assault on pilot in IndiGo
This guideline has been issued by DGCA when an angry passenger attacked the pilot of IndiGo at Delhi Airport due to flight delay. After the incident, Delhi Police has arrested a passenger named Sahil Kataria. It is being told that the incident took place on Sunday evening, the video of which went viral on Monday.
The passenger had booked a flight from Delhi to Goa.
It is being told that Kataria had booked a flight from Delhi to Goa. After boarding the flight, the passengers had to wait for several hours. According to the information, the flight took off from Delhi at 6 pm on Sunday evening after a delay of more than 10 hours. Flight operations were severely affected due to dense fog on Sunday.
Aviation Minister said – bad conduct is not acceptable
After the incident, Civil Aviation Minister Jyotiraditya Scindia said that bad conduct of passengers is not acceptable and such people will be dealt with strictly as per law. Scindia had said that DGCA will issue a standard operating procedure to avoid delays in aircraft operations due to bad weather and to establish better communication with passengers and avoid inconvenience.